Since first published in the 1930’s, Dale Carnegie's book How to Win Friends & Influence People has motivated generations of aspiring leaders to polish up their people skills. Yet imagine a typical project manager opening the book, and reading the first principle: Don't criticize, condemn, or complain. "Don't criticize? Am I just supposed to put up with sub-par performance?" They turn to the next chapter to find: Give honest and sincere appreciation. "Honest feedback, perhaps, but appreciation? With the problems those stakeholders cause?" Concerned, they check out the third chapter: Arouse in the other person an eager want. "Now wait a minute! That sounds like something that would get me called into HR!" It's easy to discount and even parody the lessons from Dale Carnegie’s work. Yet, in this session, Andy Kaufman, PMP, host of The People and Projects Podcast, shows how your success in delivering projects might just depend on your application of Carnegie's principles.
Participants of this session learn practical insights on topics such as how to handle challenging stakeholders, deliver difficult news, and even get those people in other departments to listen to you!