pdf W1 Handling Problem People - No Problem Roxanne Miller Popular

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When two or more persons are gathered, the probability for conflicts to arise is nearly 100 percent.  However, you do not have to be a miracle worker to help people work together.  Applying the skills of a good facilitator can help you overcome situations that are potentially disastrous to the team’s ability to perform.  This session focuses specifically on group dynamics and “problem people” characteristics, and provides suggestions for handling sticky situations.  An effective team works according to the “Golden Rule” -- treat others as you’d want them to treat you.  Take away a repeatable, progressive approach to intervene and stop individual or group behavior characteristics.  You will learn to:

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