August Chapter Meeting: People Don’t Come with Warning Labels: Dealing with Difficult People
Ways of Working
Agenda
6:00pm - Chapter business
6:30pm - Presentation by Lori Klinka
7:30pm - QA and wrap-up
People Don’t Come with Warning Labels: Dealing with Difficult People
Lori uses humorous characterizations to help people learn to resolve conflict and create a more productive work environment. We all have to deal with difficult people. Lori’s goal is to have the audience leave with specific skills they can use immediately.
As a result of this program you will:
- Understand why people are difficult
- Learn specific techniques for communicating with different types of people
- Create a more positive and productive work environment with improved morale and greater job satisfaction
- Be able to resolve conflict and improve communication
- Decrease stress for yourself and others which results in higher productivity
